Support
Last updated 30 May 2026
Most things are quick to sort. Here’s how Ofarwise works day to day, and how to reach a human when you need one.
Getting started
Activation is built to take a minute, not a meeting:
- Download Ofarwise for Windows and install it.
- Open the app.
- Enter your email and confirm the one-time code we send — this verifies it’s you.
- Your 14-day free trial begins right away. No card required.
When you’re ready to continue past the trial, you upgrade inside the app; checkout is handled securely by Stripe and your pass unlocks straight away.
Paid with one email, activating with another?
Your pass is tied to the email you verified, so a mismatch is the most common snag — for example, paying with one address and trying to activate the app under a different one. It’s an easy fix. Email support@ofarwise.com and tell us both addresses— the one you paid with and the one you’re trying to activate — and we’ll line your licence up to the right account.
Get help
For anything at all — activation, billing, a bug, or a question — email support@ofarwise.com. A real person will read it.